Used by more than 800 organizations, Workpuls is a workforce productivity and analytics
platform that helps organizations drive productivity, benchmark performance, and improve
efficiency by isolating bottlenecks in workflows.
As a Dev Support, your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service-oriented professional. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. You will also be given the opportunity to learn and advance your development skills, and gradually move towards a full-time Front End development role.
Be the primary point of contact for customers, while providing exceptional client service on a day-to-day basis through chat, email, phone or/and screen-share meetings
Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers and team members
Proactively manage each customer’s business needs while they are in the trial period
Liaise between the customer and internal teams
Provide ideas and help with the definition of new product features
Troubleshoot and resolve technical issues reported by customers (debugging and bug fixing)
Develop smaller features
At least 1+ year of experience in Customer and Tech Support positions
Excellent communication and interpersonal skills
High proficiency in spoken and written English – Equivalent C1 level
Working hours from 2 PM to 10 PM
Possibility to work remotely
20 days of Vacation
If you are interested in this role, please send your resume and your GitHub account with at least one dev project to firstname.lastname@example.org with the subject: “Job Application - Dev Support”.