Dev Support

Join our client’s fast-growing B2B product and get a unique opportunity to accelerate your career! It's about Workpuls company that provides businesses with intelligent insights into employee time usage.

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locationBelgradejob typeFull timedateExpired

Used by more than 800 organizations, Workpuls is a workforce productivity and analytics
platform that helps organizations drive productivity, benchmark performance, and improve
efficiency by isolating bottlenecks in workflows.

As a Dev Support, your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service-oriented professional. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. You will also be given the opportunity to learn and advance your development skills, and gradually move towards a full-time Front End development role. 

What you’ll do:

  • Be the primary point of contact for customers, while providing exceptional client service on a day-to-day basis through chat, email, phone or/and screen-share meetings 

  • Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers and team members

  • Proactively manage each customer’s business needs while they are in the trial period

  • Liaise between the customer and internal teams

  • Provide ideas and help with the definition of new product features

  • Troubleshoot and resolve technical issues reported by customers (debugging and bug fixing)

  • Develop smaller features

  • You could be a great fit for our client if you have:

  • At least 1+ year of experience in Customer and Tech Support positions

  • Experience with Javascript, preferably with Angular 2+ or Node.js 

  • Excellent communication and interpersonal skills

  • High proficiency in spoken and written English – Equivalent C1 level 

  • Working conditions:

  • Working hours from 2 PM to 10 PM

  • Possibility to work remotely

  • 20 days of Vacation

  • If you are interested in this role, please send your resume and your GitHub account with at least one dev project to jobs@fatcatcoders.com with the subject: “Job Application - Dev Support”.