FAQ

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The 30-Day Trial allows clients to test our service with minimal risk. During the trial period, which lasts up to 160 working hours or 30 calendar days (whichever comes first), you can cancel the engagement or request a developer replacement without significant financial consequences. However, to cancel, you must provide a detailed written notice (via email) at least five working days before the cancellation date, explaining the reasons for dissatisfaction, such as unmet goals, technical issues, or poor communication.

To cancel during the trial period:

  • You must identify clear reasons for dissatisfaction, such as unmet goals or technical/communication shortcomings.

  • A written notice (via email) must be sent at least five working days before cancellation, explaining these issues.

  • The developer must fail to show improvement during the notice period.

Cancellations outside these conditions or without sufficient feedback may not qualify for the benefits of the 30-Day Trial.

If you’re unhappy with a developer’s performance during the trial period, you can:

  1. Request a replacement developer at no extra cost.

  2. Cancel the engagement without significant penalties, provided the cancellation meets the trial's terms and conditions.

We aim to ensure you feel supported and satisfied with your experience, minimizing any risks to you.

A vetted developer is a professional who has undergone a thorough screening process, including evaluations of technical skills, communication abilities, soft skills, and relevant experience. This ensures they meet high standards and are prepared to contribute effectively to client projects.

The vetting process evaluates:

  • communication and English proficiency,

  • problem-solving abilities,

  • technical knowledge, and

  • soft skills such as teamwork, proactivity, adaptability, and leadership.

Personality traits and motivation are also considered to ensure a good fit with clients.

The process includes:

  1. Resume and application screening

  2. Coding assessments or algorithmic challenges

  3. Soft skills interviews

  4. Live technical interviews with senior engineers

  5. Ongoing reviews for developers who remain in the pool

It refers to the time it typically takes to understand a client’s requirements and budget during a discovery call to send information about the first suitable candidate. This timeframe is an average and applies to working days only.

The timeframe might be extended if the client’s requirements are highly specific, if the budget is adjusted, or if additional clarification is needed after the discovery call.

Clients can facilitate a quick matching process by being prepared for the discovery call, clearly outlining their needs, and promptly providing all required information about the position and budget.

End-to-End Administration Management means that FatCat Coders handles all key aspects of managing developers, including performance tracking, legal compliance, career development, and administrative tasks, allowing clients to focus entirely on their projects.

FatCat Coders ensures the quality of developer performance through an approach that includes continuous monitoring, feedback, and professional development. Here’s how:

  1. Performance Tracking: FatCat Coders employs advanced tools and systems to track the progress and productivity of developers. Key performance indicators (KPIs) such as code quality, meeting deadlines, and task completion are closely monitored. Regular performance reviews help identify areas for improvement and ensure that developers meet the expected standards.

  2. Regular Feedback: Communication is a cornerstone of maintaining high-quality performance. FatCat Coders fosters an environment of continuous feedback. This feedback loop allows for timely adjustments, ensuring developers stay on track and improve over time.

  3. Quality Assurance (QA) Processes: FatCat Coders ensures quality by integrating stringent QA processes at various stages of the development lifecycle. Code reviews, automated testing, and manual testing are conducted to catch bugs early and ensure that the final product meets the highest standards of quality.

  4. Client Feedback Integration: Client satisfaction is a key metric in evaluating developer performance. FatCat Coders regularly seeks feedback from clients about the developer's work. This input is then used to assess performance and make any necessary adjustments, ensuring developers align with client expectations.

By combining these elements, FatCat Coders ensures that developers consistently perform at a high level, delivering quality results that align with clients’ needs and expectations.

FatCat Coders provides comprehensive legal support, including contract preparation, compliance with labor laws, and ensuring all legal aspects of the developer relationship—such as payroll, benefits, and working hours—are managed professionally.

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